FAQ
How Do I Contact Customer Care?
If you have any questions that are not currently answered on our site, please CONTACT us directly via our email info.ekikere@gmail.com , or alternatively via WhatsApp [+2348163096651].
We will be more than happy to answer any questions.
How do I know my size?
Our Size Guide is available to help determine your best fit.
Your HEIGHT will be needed for us to deliver your perfect fit.
Looking for our Size Guide? It's available on every product page.
How will my garment look on me?
Please note that all our garments are True to Size, which means that you can order our garment in the size you usually wear.
For more assistance with sizing and fit, click here.
If you feel your size is not available, please email info.ekikere@gmail.com
Where are Eki kere products made?
Ekikere products are made in Nigeria using mostly traditional materials and craftsmanship.
In line with our mission of responsible shopping, we are constantly searching to find more sustainable materials and manufacturing processes to develop products that have a lower impact on the environment, while still upholding our commitment to superior craftsmanship and quality.
Allergies?
Our raffia does not itch
However, you are advised to skip our raffia products if you are allergic to raffia or raffia made products.
Care instructions
Care instructions for each item of clothing are carefully stated on their clothing tags.
We advise all raffia materials to be carefully cleaned with mild soap and drip dry.
Dry cleaning is also encouraged.
Make sure to separate coloured materials from white.
Shipping Fees
Shipping fees vary depending on weight & shipping address, and are calculated on the checkout page.
All orders are shipped with DHL EXPRESS WORLDWIDE.
IMPORTANT: Please note that custom duties and local taxes are NOT included in shipping fees.
How to order
For Custom orders, kindly reach out to us through our email or by WhatsApp.
All orders are shipped with DHL EXPRESS WORLDWIDE.
Please note that alternative shipping services cannot be used as all orders are fulfilled from our factory in Lagos.
Delivery time
After your order is placed, it will take between 3 to 7 working days for orders to be shipped.
If you’d like your order to be prioritized, feel free to contact us.
All orders are shipped with DHL EXPRESS WORLDWIDE.
Please note that shipping might be delayed in case of incorrect/incomplete shipping information or low stock.
Am I Able To Track My Order?
Once your order has been fulfilled and dispatched for delivery, you will receive a unique tracking number by email.
With this unique tracking number you can check the status of your order.
If you have any further queries on your order and its progress, simply email us at info.ekikere@gmail.com
What is Memory Jean by Eki Kere?
Memory Jean is unique sustainability concept by Éki Kéré where we give your preloved, outgrown or cherished memories a new lease on life.
To donate your jeans, visit our collection point centre:
EKI KERE Store
12 Glover Road, Ikoyi, Lagos, Nigeria