RETURN & EXCHANGE POLICY

At Éki Kéré, each garment is thoughtfully designed and produced with care, precision, and respect for process. Our pieces are not mass-made—they are considered.

For this reason, we encourage all clients to review sizing, product details, and specifications carefully before placing an order.

 

• FINAL SALE POLICY
  All purchases made with Éki Kéré are final.

   

  We do not offer refunds.

 

• EXCHANGES (CASE-BY-CASE)
  We understand that adjustments may occasionally be necessary. As such, we offer limited exchanges on eligible items, subject to approval.

  To request an exchange:
  - You must notify us within 48 hours of receiving your order.
  - Items must be unworn, unwashed, unaltered, and in pristine condition.
  - Items must be returned with original packaging and proof of purchase.

  Once approved, items must be returned within the stated timeframe provided by our team.

 

• NON-EXCHANGEABLE ITEMS
  The following are not eligible for exchange:
  - Custom or made-to-measure pieces
  - Sale or discounted items
  - Pieces marked as final sale
  - International orders

 

• EXCHANGE OUTCOME
  - Exchanges are subject to the availability of stock.
  - Where a replacement is unavailable, a store credit may be issued.
  - We reserve the right to decline exchanges that do not meet our standards.

 

• SHIPPING & LOGISTICS
  - Return shipping costs are the responsibility of the client.
  - Original shipping fees are non-refundable.
  - Éki Kéré is not liable for returns lost or damaged in transit.

 

• DAMAGED OR INCORRECT ORDERS
  In the rare event that you receive an incorrect or defective item:
  - Please contact us within 48 hours of delivery.
  - Include clear images and order details.

  We will resolve such cases with priority and care.
  
  

• A NOTE ON INTENTION
  At Éki Kéré, we produce in mindful quantities to reduce waste and preserve value. This policy reflects our commitment to sustainability and to maintaining the integrity of every piece we create.

  
  

  For all inquiries, please contact us via care@ekikere.com